Check-in & Check-out

Check-in

Check-in time: 2 pm till 10 pm

The customer is obliged to inform us about the time of his arrival and to give us his contact number. Without this information we cannot arrange a check-in.

During our business hours we expect customers in our agency to sign the contract and get the keys.

Outside of our business hours the customer is obliged to call our 24/7 check-in department at least 30 minutes prior to his arrival at the property (+55-21) 9 9122 1852. After receiving the call, our employee will expect the customer at the building entrance of the reserved property.

If a customer arrives before our official check-in time at 2 pm, the luggage can be stored at our agency during office hours.

If the apartment is available and the customer wants to have a guaranteed possibility of an early check-in, a move-in between 6 am and 2 pm can be arranged for a fee of 50% of the daily rent. This fee must be paid in advance.

For check-ins between 10 pm und 6 am the previous day’s rent has to be paid.

Check-out

Check-out time = 6 to 11 am

After checking-out the customer can store his luggage in our agency during office hours. .

If the apartment is available and the client wishes to leave the apartment between 11am and 10pm, we require a late check-out fee of 50% of the daily rent. This fee has to be paid in advance. .

For check-outs between 10 pm and 6 am we charge the previous day’s rent.

If the customer does not leave the apartment within 30 minutes after the pre-established contract time, we require a fine of 50 BRL, as long as the check-out still takes place before 11 am. After 11 am a full days rent will be charged.