Terms and Conditions

Payment forms, reservations, remaining rent and security deposit

For a booking of our property we require a booking deposit of 50% of the rental price.

Accepted forms of payment: Bank transfer to our German or Brazilian Bank, Western Union, credit card payment (RESERVATION DEPOSIT ONLY!) and cash-payment in our agency. In order to be able to allocate your payment, we always require a transfer confirmation via email.

Your reservation is valid, once our booking department has sent you a reservation confirmation.

The payment of the rental balance and the security deposit must be made in cash upon check-in. This payment is an indispensable requirement to the signing of the rental contract and the handover of the keys. We do not accept checks and credit cards. If the customer does not want to pay the rental balance in cash, the possibility of an electric transaction or credit card payment on your reservation page on website exists. This transaction must be made at least 7 days before prior to the date the tenant wants to move in.

The security deposit is always required in cash.

If the reserved property is not available, due to reasons beyond our control, we offer our customers the choice of an alternative at least equivalent or the full refund of all paid amounts.

The security deposit has to be paid in cash at the arrival.

Reservation / rental cancellations and changes of booking dates/times

  • Full refund 60 days before check in (50% of reservation value) *
  • Within 60 days there is no refund of the amount paid (50% of the reservation value)
  • If you want to change you will pay a 20% fee (on the amount paid)
  • Change of dates must be requested up to 48 hours before to scheduled check-in time **
  • Credit (remaining 30%) must be used within 1 year from the day of cancellation ***
  • * Note: Events like: New Year’s Eve, Carnival, Easter, and holidays are not subject to refunds.
  • ** Note: Within 48 hours before to check-in it will not be possible to request change of dates
  • *** Note: Apartments subject to limited availability.

Agencia Heidelberg has the right to terminate the contract of tenancy immediately without any refund, if one of the following cases should occur: Total number of occupants exceeds the maximum defined on our website, disturbance of the peace and/or infringement of the building regulations, organization of parties, use of illegal drugs, pets (without our written permission), unpaid rent or security deposit.

If the reserved property has an internet connection or cable TV, Agencia Heidelberg assumes no responsibility for connection problems or any resulting inconvenience. This service is offered by telecommunication companies beyond our control. In case of problems and disturbances, there will be no refund of rental payments.

Responsibilities and obligations of our tenants

The tenant assumes full responsibility for the property he has rented as well as any items which belong to the building. The same holds true for housemates and visitors.

The client and all apartment occupants and visitors must comply with the building regulations and house rules. Fines imposed by the building administration for the infringement of these regulations must be paid by the tenant immediately. Additionally they can lead to a premature termination of the rental agreement without any refund.

Visitors-policy in our properties: There are buildings which do not allow the entry of visitors. Please notify us before booking if visitors are expected, so we can provide a suitable apartment.

Rentals based on a monthly price do not include the consumption of electricity and gas. Any usage thereof is at the expense of the client and must either be paid when checking-out or in case of rental periods exceeding 20 days after each month.


Place of jurisdiction is the forum of the State of Rio de Janeiro